David Avrin

Your Clients Are Changing! Are You?
The Future of the Real Estate Industry is About Simplicity, Convenience and Speed!

In the most competitive real estate and construction environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and demands of your clients creates better experiences and increased loyalty.  In this eye-opening, high-content and very entertaining presentation, popular American Customer Experience expert David Avrin, CSP shines a light on the profound shift in European client expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

Participants of this session will:

  • Better understand the cause and pervasiveness of the shift in customer and client behavior in the European market
  • Recognize the profound difference between customer service and customer experience… and why that matters.
  • Understand a day in the life of their clients and create alignment between their needs and our deliverables.
  • Recognize the tremendous impact of social media and the devastating ramifications of under-performing in the eyes of your clients and customers.


One of the most in-demand Customer Experience and Marketing speakers and consultants in the world today, David Avrin, CSP has shares his content-rich, very entertaining and actionable presentations with enthusiastic audiences across North America and around the world including recent presentations in Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Johannesburg and Dubai. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Visibility Marketing, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business.